At CELLI ASSOCIATES LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition
- Include original tags and packaging
- Be free from damage, stains, odors, or alterations
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
For hygiene and safety reasons, the following items may not be eligible for return:
- Worn sleepwear or loungewear
- Washed items
- Gift cards
- Clearance or final sale items
- Personalized or customized products
Unless required by law, these items cannot be returned or exchanged.
3. Return Process
To initiate a return, please contact our customer support team with:
- Your order number
- Product name(s)
- Reason for return
Contact Information:
Email: info@arriouuachtechnologyinnovationllc.store
Phone: +1 (305) 699-5861
Once your request is approved, return instructions will be provided.
4. Return Shipping
- Customers are generally responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
5. Refunds
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing time is typically 5–10 business days, depending on your financial institution.
Original shipping charges are generally non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Description of the issue
- Clear photos of the item and packaging
We will review the issue and arrange a replacement, exchange, or refund when appropriate.
7. Exchanges
We currently offer exchanges for eligible items when stock is available.
If you would like a different size, color, or style, please contact our customer support team for assistance.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us.
9. Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery according to this policy.
10. Contact Us
CELLI ASSOCIATES LLC
942 P St, Merced, CA 95341
Email: info@arriouuachtechnologyinnovationllc.store
Phone: +1 (305) 699-5861